Flexpoint

Schindler, a Swiss elevators company, wants to ✱ change the workflow of its technicians by placing hotspots (Flexpoints) around the city: these become decentralized stores of tools and spare parts and disposal points for technicians working in the area. From there, ✱ technicians leave in light electric vehicles to service, maintain and repair the facilities of surrounding customers. The Schindler Flexpoints ensure that distances and times are reduced, roads are made easier and CO2 is saved.

This new workflow though has to be understood and accepted by the technicians, the ones more effected in the first place. That’s how FlexEnergy was ideated, an ✱ internal health campaign to train the technicians about Flexpoint, preserve and value their health, and smoothly adapt the new workflow according to their capabilities. 

AREAS

Service design

Communication strategy

CONTEXT

HMKW Berlin

2023

Group project

ROLE

Strategy definition

Project management

Branding & storytelling

TEAM

Lena Kremp

Riccardo Carrara Cagni

Luz Kawas

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